Support
Everything you need to get unstuck. If you can't find your answer here, we're one email away.
Getting started
- Log in with your email and access code Your access code was sent in your welcome email. Head to the login page.
- Complete the quick onboarding Tell NicoleAI a bit about your business so she can tailor her coaching. The more she knows about who you serve, the sharper every later answer gets.
- Pick how you want to talk and start a conversation Coaching for thinking something through — strategy, positioning, mindset. Copy Coach for writing and rewriting. You can switch between them inside the same conversation without losing the thread.
- Install NicoleAI on your phone On iOS, tap the Share icon in Safari and choose "Add to Home Screen." On Android, tap the menu and choose "Install app."
Quick help
Troubleshooting
Access codes, install problems, exporting your data, and answers that stop mid-sentence.
Jump to troubleshooting →Billing & cancellations
Questions about a payment, or want to cancel? Email us and we’ll sort it.
Email about billing →Privacy & data
Learn what we collect, how we use it, and how to request deletion.
Read the Privacy Policy →Troubleshooting
My access code isn't working
Double-check the email you used matches the one in your welcome email, and that the code is entered without extra spaces. If it still fails, email hello@itsnicolebrennan.com with the email address on file and we'll help you reset.
The chat stopped responding mid-answer
This is usually a temporary network hiccup. Refresh the page and try again. If it keeps happening, let us know — include the approximate time and your email so we can check the logs.
I can't install NicoleAI on my iPhone
Make sure you're using Safari (not Chrome on iOS). Tap the Share icon at the bottom of the screen, scroll down, and select "Add to Home Screen." On Android, use Chrome and tap the three-dot menu, then "Install app."
I want to export my saved copy or conversations
Usually you can do this yourself. Open the account menu — the circle with your initials at the top of the screen — and choose Account Settings. If Export my data is there, it downloads a copy of your profile, conversations, saved work and account records straight away. If you don’t see it, email hello@itsnicolebrennan.com and we’ll send yours over.
Known issues
Something not working? Email us and we’ll tell you straight away whether it’s a known issue we are already on, or something new we need to look at.
Still stuck? We're here.
Email us and we'll get back to you within one business day.
Email hello@itsnicolebrennan.com